Frequently Asked Questions

Question 1

What is Nana?

Accepted Answer

Nana is an e-commerce platform that provides fast and easy grocery and essential product delivery services.

Question 2

How can I start shopping?

Accepted Answer

Download the app, create an account, choose your delivery address, and start shopping from available stores.

Question 3

What is the delivery time?

Accepted Answer

Delivery takes 20 minutes in Nana Express, and within 1 hour in other stores.

Question 4

Can I return products?

Accepted Answer

Yes, you can return products within 24 hours of receipt if they are in good condition.

Question 5

What payment methods are available?

Accepted Answer

Nana accepts cash on delivery, credit cards, digital wallets, and bank transfers.