Frequently Asked Questions

Question 1

How can I order from Nana?

Accepted Answer

You can order through the Nana app or website. Select products, add them to your cart, and follow the checkout process.

Question 2

What are the delivery times?

Accepted Answer

Nana provides fast delivery within 20 minutes in covered areas. Delivery times may vary by location and order volume.

Question 3

Can I return products?

Accepted Answer

Yes, you can return products within 24 hours of receipt if they are in good condition. Fresh products and opened items cannot be returned.

Question 4

What payment methods are available?

Accepted Answer

Nana accepts cash on delivery, credit cards, digital wallets, and bank transfers.

Question 5

Is there a minimum order amount?

Accepted Answer

Yes, the minimum order amount varies by area. Usually 20 SAR with additional delivery fees for small orders.

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